Personalised written support and strategies for your SEND or PDA family — fast.
Service Description
Parenting or supporting a child with a Pathological Demand Avoidant (PDA) profile or other SEND needs can feel overwhelming — especially when you’re not sure what to try next. The Quick Help option gives you personalised, neurodiversity-affirming written guidance, created with care and understanding. This service is designed for families who need practical, compassionate advice quickly, without the pressure of a live session. You’ll complete a short intake form to share what’s happening for your child right now and what kind of support you’re looking for. Within five working days, you’ll receive a written response (around 500 words) with ideas, reassurance, and one tailored strategy or resource suggestion to help you take your next steps with confidence. Quick Help is ideal if you: • Want to understand your child’s needs through a PDA- and trauma-informed lens • Need fast, focused advice without booking a full 1:1 session • Prefer written guidance that you can revisit, share, and reflect on in your own time • Are looking for calm, realistic strategies that truly fit your family Your plan will be personal, clear, and respectful of where you are right now. It may include suggestions around home life, school communication, sensory supports, or emotional regulation — depending on what feels most helpful for you at this stage. Cost: £20 You’ll receive your intake form link after booking. Once payment and your completed form are received, your personalised written plan will be sent to you within five working days. A small number of reduced-cost spaces are available each month for families who need them — please reach out if this would make a difference for you. “Sometimes you don’t need a big plan — just a small step in the right direction. I created Quick Help for those moments when you need understanding, clarity, and practical support, quickly.” — Natalie Froud, M.Ed. PDA & SEND Specialist Founder of SENDinMama
Cancellation Policy
Cancellation and Rescheduling Policy Quick Help (Written Support) Once payment is made and your intake form has been received, your personalised written plan will be created within five working days. Because this is a custom, written service that begins shortly after purchase, it’s considered a digital bespoke product under UK consumer law. Refunds: Full refunds can be offered before you submit your intake form. After your intake form is received, work on your plan begins, so refunds are no longer available. If you realise you’ve booked in error or need to pause before submitting your form, please contact me within 24 hours so we can arrange next steps. Delays or changes: If unexpected circumstances (on your side or mine) delay the process, I’ll always communicate clearly and offer a new expected delivery date. You’re welcome to email any updates or extra context before your plan is written — I’ll include them wherever possible. Starter Support (Zoom Session) Your Starter Support session is a one-to-one, pre-booked appointment. Appointments are often booked several days in advance, and I keep spaces limited to maintain quality support. Rescheduling: You can reschedule your appointment up to 24 hours before your booked time using the link in your confirmation email. If you need to change your session within 24 hours, please contact me directly — I understand that family life can be unpredictable, especially for SEND and PDA families, and I’ll always do my best to accommodate where possible. Cancellations and Refunds: Full refunds are available if you cancel at least 24 hours before your session. Cancellations made within 24 hours of the appointment may not be refundable, as the time is reserved for you. If unexpected circumstances arise (e.g. your child is in crisis, illness, or emergency), please let me know — I’ll always approach this with understanding and flexibility. Missed appointments: If you miss your session without notice, it will be treated as a completed appointment. You’re welcome to rebook a new session at a later date. Need to make a change? Life happens — especially in neurodivergent households. If you need to reschedule or pause, please just get in touch via sendinmama@gmail.com as soon as possible. I’ll always aim to respond with kindness, clarity, and flexibility.
Contact Details
Eastbourne, UK